Premium Services

Dedicated support for your charging operations

When support matters, speed and ownership make all the difference. Hubject Premium Services delivers fast responses, expert guidance, and the complete visibility you need to protect your business and maintain operational continuity.

Overview

Ensuring dedicated support for today's eMobility challenges

The eMobility market is rapidly evolving, and when issues arise with critical charging infrastructure, every minute matters. Standard support isn't enough when downtime impacts revenue, customer satisfaction, and operational continuity. That's why we created Premium Services - a comprehensive post-onboarding support solution that puts speed, transparency, and dedicated partnership at the center of everything we do.

Premium Services delivers measurable improvements in response times, resolution speed, and support quality through priority handling, dedicated expertise, and complete performance visibility. Whether you're a small partner looking for structured support with flexible service extensions, or a large partner needing escalation clarity and strategic guidance, Premium Services provides the reliability your charging infrastructure deserves.

What's Included With Hubject Premium Services

Premium

Priority Ticket Handling: Up to 25% faster response times and 20% faster incident resolution across
all priority levels
Stratgic SDM Engagement: Dedicated Service Delivery Manager providing quarterly reviews, direct escalation access, and expert guidance tailored to your operations
Complete Performance Visibility: Monthly SLA and uptime reports giving you total insight into platform performance and support metrics
Flexible add-ons with 20% Discount: Optional services including tarrif set-up assistance, migration support, data pull/push, and business contract adjustments - only pay for what you need, when you need it
Premium Services
€ 5.500

per year

Standard

This is the basic service level that everyone gets through the Hubject platform, including 24/7 tech support hotline.
incl. in the stand intercharge package
StanDard
€ -

per year

Get in touch with us to learn more about our products/services

We will contact you to schedule a call and answer all questions you may have.

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about how Hubject can help your business to grow.
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